Fig Street Inn Policies

  • All rooms are double occupancy with maximum of two (2) people per room. Children & infants count towards occupancy.
  • A deposit equal to 1-night stay is collected when your reservation is made. Balance is charged to card on file 7 days prior to arrival and your stay becomes non-refundable.
  • Guests may cancel up to 8 days prior to arrival with a $50 cancellation fee per room. Refunds are issued by check.
  • 2-night minimum required for all stays Memorial Day through September. One night stays may be available in our online reservation system based on how other reservations have been booked.
  • 2−night minimum on most weekends throughout the year.
  • 3-night minimum on holidays, events, and holiday weekends, including Memorial Day, 4th of July, Shuck & Suck Festival (August), Labor Day, Columbus Day.
  • Weekend one-night stays (Friday & Saturday), holidays (New Year's Eve & Day, Valentines, Presidents Day Weekend, Memorial Day Weekend, Fourth of July, Labor Day Weekend, Columbus Day Weekend, Thanksgiving, Christmas Eve & Day), festival/special events (Garden Tour, Shuck & Suck Festival, Between the Waters Bike Tour) are non-refundable. If you are unsure if a date falls in one of these categories, please call us at 757-331-3133.
  • We collect 12.3% tax (6.3% VA state tax and 6% Occupancy tax) plus $1 lodging fee per night, in addition to the daily rate.

  • Arrival/check-in time is 4 pm to 6 pm.
  • Late arrival (after 6 pm) is never an issue, and is by self check-in. An envelope will be posted to the main door with guest name and self check-in information.
  • All guests may opt for self-check-in. Just let us know this is your preferred method.
  • Earlier check-in at 1 pm Monday-Friday may be available for a non-refundable fee of $75 - please add request to your reservation before submitting, and we will contact you to confirm availability.
  • We continue with increased sanitation procedures and early arrival cannot be accommodated without the pre-scheduled 1 pm early arrival with $75 non-refundable fee.
  • Check−out is by 11 am.

  • Housekeeping is by guest request. Please let us know during breakfast if you would like a room refresh.
  • Full, hot breakfast is included with room rate, and is served by reservation from 7:30 am to 10 am at individual tables in our Dining Room. We offer a full breakfast menu with a variety of choices. Guests place orders the evening before, as well as schedule a seating. Seatings are first-come, first served, and times may be limited based on how many guests are in-house and what seatings have already been selected. If you require a specific time, please let us know before arrival.
  • Early coffee is available starting at 7 am by pre-order the day before. A tray will be placed outside your room at the scheduled time - we do not knock just in case you are still sleeping, but you can know the tray will be there as requested.
  • We are a 100% smoke free property, including our parking lot and all outside areas. This includes e-cigarettes and vaping. There is a minimum $300 cleaning fee per incident (inside or outside). Guests will be asked to leave and will be responsible for damages or fines incurred for smoking on premise. There will be no refund for early departure.
  • Burning of candles or incense within the inn is prohibited.
  • We are unable to accommodate guest pets. The innkeepers have two indoor−only cats (Jett and Fritz) who do not have access to guest rooms, but are in common areas.
  • Damages or missing items are the responsibility of the guest(s). Anything beyond “normal wear and tear” in which repairs, a cleaning service, or replacement are required will be charged to the credit card on file. We understand that accidents happen and ask that you notify us prior to your departure of any spills or damage so we may address these situations immediately to avoid charges to you.
  • We have seen a significant increase in guests using self tanner and/or tinted body lotions/products. These stain and damage our white linens and are very difficult to clean. We do our best to remove the stains, but when this cannot be done, guests will be charged for replacement. Replacement cost for a complete set of sheets and towels is approximately $800. This will be charged to the card on file.

Return Guests

  • One night weekday summer stays are available by calling us at 757-331-3133.
  • Return guests receive 10% a minimum 2-night stay, no blackout dates.

Cancellations

ALL RESERVATIONS ARE "RAIN OR SHINE".

Guests may cancel up to 8 days prior to arrival with a $50 cancellation fee per room.

All refunds are issued by check and mailed to address on file.

Cancellations may be made by calling us at 757-331-3133 no later than 4 pm EST seven (7) days prior to scheduled check in. You must speak directly with an innkeeper for a cancellation to be valid. Email cancellations are not accepted.

Final payment is processed 7 days prior to arrival and your reservation becomes non-refundable.

Refunds are not issued for no show, early departure, non-refundable rate/package/dates, and/or cancellations with less than 7 day notice from day of arrival (no exceptions).

As Covid is now a foreseen event, late cancellation due to government travel restrictions, fear of travel, illness or change of mind are subject to all terms of our cancellation policy.

If arriving by boat, and unable to travel due to weather or equipment failure, reservations are subject to all terms of our cancellation policy.

Weekend one-night stays, holidays, festival/special events, regardless of time of year, are non-refundable.

If you have any concerns about weather or being able to travel, we encourage you to purchase travel insurance. We do not partner with any specific company, but it is available through many online resources. Please read policies carefully to determine what is and is not covered.

4 pm EST on the day of your scheduled arrival is the time used to determine the cancellation period.

For guests using a 3rd party site to book a reservation, you must work directly with that company on any changes or cancellations. Please read cancellation policies posted on those sites carefully, as they have different policies and restrictions from reservations made direct with Fig Street Inn.


Privacy Statement

Our Mission
Fig Street Inn is dedicated to protecting your privacy and safeguarding your personally identifiable information.

Information Collection
Our main purpose in collecting your personal information is to provide you with a streamlined experience in making reservations at Fig Street Inn. We only collect information about you that we consider necessary for achieving this. Personally identifiable information is only obtained when making a reservation. We sometimes use data collection devices such as "cookies" on certain pages of the Site to measure effectiveness and safety. A "cookie" is a small file that gets placed on your hard drive that helps us provide our services. You are free to decline cookies if you choose to.

Security
We take security seriously at Fig Street Inn. When users make a reservation we use every precaution to safe guard it online and offline.

Policy Modifications
Fig Street Inn may amend this Privacy Statement from time to time in order to meet changes in the regulatory environment, business needs, or to satisfy the needs of our guests, properties, strategic marketing partners, and service providers.

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